Terms of Service

Last Updated: July 27th, 2020

Brand and Site Identity

Founder: Martinho Cruz
Portuguese Tax ID Number: 250617889
“SILENTIUM PROJECT” is a brand registered by INPI, file nº 627611 since 11/11/2019
This brand and website operate under the name: Silentium Project
Location: Rua Cidade de Santarém, nº 8, Póvoa dos Três, 2005-118 Abitureiras
Telephone number: +351 934025827
Email address: contact@silentiumproject.com

Silentium Project reserves the right to modify these terms from time to time at Silentium Project’s sole discretion. Therefore, you should review this page periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

 

Key Terms of General Knowledge

Silentium Project reserves the right to remove or substitute any team member that is listed to integrate the brand’s team at any point for any reason. So when the client sees that a certain person is integrated in the team on our website, he/she knows that it’s possible that they’re out of it and we might not have the time to update it on the website’s backend.

We don’t guarantee that all the information that it’s on this website is 100% correct, because there might be some errors that we’ve not acknowledged yet and are yet to be fixed. This applies to any information that appears.

When buying any of our services, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices charged for using any of our services are listed on the website. Silentium Project reserves the right to change the prices for services displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

The Services and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Silentium Project.

Coaching Services

Our Coaching services are made by a collaboration with the respective Coaches, who deliver the services in the name of Silentium Project. However, we don’t identify with any offensive behaviour any of them might have and we will immediately disassociate ourselves from that kind of messages as soon as we’re aware of them.

4 of our Coaching services – Writing/Poetry (ENG), Writing/Poetry (POR), Music and Photography – are delivered with a Trimestral Plan system, while the other 2 – Filmmaking and Find Your Artistic Path – are delivered through one-time Online Meetings, all paid upfront.

The Coaching plans delivered through 3 month Coaching plans, divided by 3 options – ECONOMIC, PRO and VIP – have the possibility of a total refund of their cost within the first 3 days after the purchase (64h) and, when desired, it should be asked by the client through the Contacts listed on our website silentiumproject.com and the contact forms that exist in it. The refunds are made via PayPal to the same account related to the email of the client’s account. However, if the client asks for it, it can also be made via bank transfer to a bank account indicated by the client – and any fees related to that kind of transfer will be subtracted from the refund amount. All refunds made by Silentium Project will follow this policy.

The client has access to the page with his/hers Coaching services for the amount of time their Coaching plan is active. It can renew automatically or the renew can be made manually by the client closer to the expiration date.

As the contact between Silentium Project and the Coaches is made digitally, if any accident or other situation happens to a Coach that Silentium Project knows or doesn’t know about, that disables the Coach to deliver any service already paid for, the client’s membership length will be extended without any additional costs, the enough time for he/she to get the services from the Trimestral Coaching plan with the respective Coach, or with another replacement one chosen by Silentium Project. After 2 months of receiving no service from the acquired Coaching plan, the client will have the option to either get a total refund or to use the amount of money paid in other services on our website silentiumproject.com .

If the client uses the time of his/hers active membership for the 3 Month Coaching plan to apply for all the submissions, discounts and online meetings featured on the acquired plan, and the Coach’s availability doesn’t let him/her deliver those services inside the length of the active membership, the services will still be delivered until 2 month after the membership has ended (if the client renews, then the services that are missing from the previous one are added to the ones acquired on the renewed one). If after 2 months pass and just some of the services of the plan bought were delivered, then the client will be able to get other services for the value of 30% of the acquired plan in other services of our website silentiumproject.com for free. 

If the client arrives up to 15 minutes late to an online meeting (whether this online meeting is related to a Trimestral Coaching plan or with a one-time Coaching call), he/she will be able to have the online meeting with the Coach for the rest of the previously accorded time (the time doesn’t get restaured). If a client arrives more than 15 minutes late for an online meeting, it counts as no-show and the online meeting won’t be rescheduled.

Any missed Online Meeting by a client (inside a Trimestral Coaching plan or not) will not be rescheduled.

If the Coach arrives up to 10 minutes late to an Online Meeting or any other service that takes place on a time accorded by the client and Silentium Project (included on a 3 Month Coaching plan or not), that Online Meeting time wasted will be restaured by the Coach, by extending the length of the call or by doing another online meeting on another time for free.

If the Coach misses an online meeting or another service that takes place on a time accorded between Silentium Project and the client, it will be rescheduled without costs or, if not possible, the client will get a total refund.

 

Submission Program

Our Submission Program services are made by a collaboration with the a group of creators included on our Content Team, who deliver the services in the name of Silentium Project. However, we don’t identify with any offensive behaviour any of them might have and we will immediately disassociate ourselves from that kind of messages as soon as we’re aware of them.

The client recognizes and agrees that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text, and literary works) through any means to the website, the client confirms that owns all the relevant rights or received the appropriate license to upload/transfer/send the content. The client agrees and consents that the uploaded/transferred content may be publicly displayed on the website.

By submitting any kind of content to our Submission Program, the client also recognizes that any kind of content made by the Content Team of Silentium Project will be property of Silentium Project, the client and, under Silentium Project’s consent, the individual creator who made it. Both the client and Silentium Project have authorization to publicly post and market the content made (as well as the individual creator, under Silentium Project’s consent).

By submitting a poem or song to the Submission Program, the client recognizes that, even if he/she isn’t satisfied with the final result, the content in cause won’t be remade or he/she won’t get a refund. This doesn’t apply to cases where an error is visible on the respective content. In that case, the content will be remade and sent again to the client.

 

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Silentium Project, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

 To the maximum extent permitted by applicable law, Silentium Project assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Indemnification

You agree to indemnify and hold Silentium Project harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Permission to Make Exceptions

Silentium Project reserves the right to exceptionally act in a different way that the one stated here in these Terms, if the exception is used to benefit the client in the case of some exception or some occasion not predicted in these Terms.

Costumer Support

Email: contact@silentiumproject.com

Phone: +351 934025827
(not always available)

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